Welcome to Plan19! Like most websites and SaaS applications, Plan19 ( “Plan19”, “we” or “us”) stores information about you! This policy describes how, when, and what data is stored and how we use that information.
1. Information we collect automatically and its use
Plan19.com public website, like many websites, uses Google Analytics for basic tracking and site traffic analysis. These tools collect information sent by your browser or mobile device, including the pages you visit and other information (in respect of which, please see the paragraph on log file information below) that assists us in improving the Service
For users of the Service, we automatically track your login/logout dates/times with your IP Address at the time of your session.
2. Information You provide Us
When you open a Plan19 account, you are required to provide a valid email address, name/contact information, username and password. This personal information is used in the following relevant ways:-
To provide you with Service; this includes enabling you to login, operate and maintain the service.
To provide you with Support services
Aggregated data based on user profiles and account activity is used to ensure optimum performance of the Service.
To communicate with you about the Service; we may contact you about critical elements of the Service, respond to support requests, canvas you for customer satisfaction feedback, announce new enhancements to the Service.
monitoring of Service usage for reasonable use/terms of use, and prevention of fraudulent or suspicious usage of the Service.
Where required by law, we will use or disclose your information where we reasonably believe that such action is necessary to (a) comply with the law and reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Plan19, our Users or others.
For Plan19 users in the European Economic Area (EEA) and the United Kingdom (UK) Plan19 processes your information in accordance with European laws and regulations such as the General Data Protection Regulation (GDPR). The GDPR governs how Plan19 may process your information, and the rights that EEA users have in relation to it.
This means that we will collect and use your information where:
- We need it to provide you the Service and fulfill our obligations to you under our Terms of Service. This includes providing you with access to the information that you create in your Projects.
- It is in our legitimate interests to do so. Our legitimate interests include providing a useful Service, obtaining payment for our Service (if applicable), sending you relevant marketing messages and advertising and tracking its effectiveness and enhancing our Service via research and development, data analytics, data labeling and machine learning. We do not rely on this lawful basis where our legitimate interest is overridden by your interest in protecting your data.
- You consent to us or have a reasonable expectation of us using your information in a certain way – for example, to hear about new features or offers.
- It is necessary for compliance with our legal obligations.
3. Sharing Your Information
We may share information about you with our business partners and third party service providers, but only as necessary to provide the service to you or to fulfill Plan19’s legitimate business interests. Examples of this may include:
- Billing;
- Customer support and customer management;
- Email services;
- Hosting and storage;
- Analytics;
- Data labeling and machine learning;
- Security;
- Advertising and marketing services;
- Delivery of physical products; and
- Other service providers.
4. Keeping your information safe
Plan19 cares about the security of your information, and uses appropriate safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Plan19, at all times. However, Plan19 cannot ensure or warrant the security of any information you transmit to us or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the Plan19 Service, such as social networks. Plan19 is not responsible for the functionality or security measures of any third party